SHIPPING POLICY

Your orders are very important to us.

Shipping Estimates

*Deliveries may be impacted by delays unassociated with Fib
All delivery fees are calculated at the checkout

United Kingdom

Domestic Standard Post: 2-5 business days, depending on your location

Rest of World

International Post: 5-10 business days, depending on your location

 

Postal Carriers & Tracking

Once we have dispatched your parcel to our shipping company, you will receive a tracking number which will be sent to the email provided on your original order form. Please ensure you also check your junk emails as our emails can end up there if you have never received an email from us before. All deliveries can be tracked online via the relevant postal carrier's website.

Postal carriers are chosen based on the desired destination of the parcel and based on the goods themselves. We use FedEx to ship the majority of our parcels but due to certain specifications, we may opt to send your parcel via another service. We will always notify you via email along with your tracking details if this is the case.

Please note that international postage orders may be untrackable beyond borders depending on both the receiving postal company and the destination country. If you do not receive your order within the estimated time frame, please contact the relevant postal service with your tracking number. If the carrier is unable to locate your order, please contact us and we will lodge a claim on your behalf. Our shipping estimates are provided as a guide only and we are unable to accept any liability for delays in delivery.

 

Import Duties

All international orders are subject to taxes and duties as determined by the country of import, and duties and taxes are not included on international orders. Customs policies differ dependent on the relevant countries' laws and regulations surrounding tax and other economic influences. Unfortunately, we cannot predict whether you will incur any custom clearance fees; however, this information should be readily available via your local customs & imports department website.  

Please note that any taxes and duties associated with your shipment are the sole responsibility of the recipient. Fib is not responsible for any import fees associated with your order.

Please note that customs can legally hold your package without notification, and once dispatched, Fib is not responsible for any delays in the delivery of your order. Refused parcels will incur a small fee.

 

Delivery Issues

If your parcel is unable to be delivered to you, either because you have rejected the parcel, recorded the incorrect delivery address, or failed to collect the parcel within the requisite period, your parcel may be returned to us. In the event of a returned parcel, Fib is unable to cover any re-delivery costs and a failed delivery fee of £20 will be payable along with the redelivery fee based on your location. If you refuse to pay the redelivery fee, the failed delivery fee will be deducted from your total refund. We very much appreciate you ensuring that you take all necessary steps to receive your parcel as intended, noting that whenever packages are returned to us, our locally owned business also incurs additional return freight charges from our post providers.

 

Parcels Marked Delivered But Not Received

Unfortunately, the occurrence of parcel theft from the front of residential properties continues to rise. We take every step possible to carefully pack them for safe transit and send them with reputable delivery companies to your nominated address to ensure your parcel makes it to you safely. However, once your parcel has been marked received at your address, we are no longer able to bear responsibility for its safety as we cannot protect your parcel from local theft in your neighbourhood.

If you are unsure whether you can be home to receive your parcel, and your property does not permit your parcel to be left in a locked box or protected area at your residence, we recommend nominating a safe address such as your local post office or a safety postal box. Please note most freight providers no longer provide a signature on delivery service, and they will generally leave the parcel at the front of the property unless you have instructed us to leave alternate delivery directions at the time of checkout.

 

RETURNS AND WARRANTY

At Fib, we believe in delivering high-quality products that are thoroughly checked and rigorously tested to meet your expectations. 

Our pants are designed to be baggy and versatile to fit almost anyone. Please note that we would recommend a belt to be worn with our pants regardless of size. We urge you to refer to our sizing chart to ensure you select the right size for the fit you want!

We are a small company with extremely limited quantity runs. Due to the unique and limited nature of our products, we can not guarantee refunds or exchanges once a purchase has been made. Please ensure you have looked at the size chart and are happy with the sizing and specifications before completing your order. 

If you encounter any issues with your item, please don’t hesitate to reach out to us at info@fibsnow.com immediately. Please provide detailed descriptions and photographs of your concern, and we will assess the concerns as soon as possible. We are committed to addressing your concerns and finding a satisfactory resolution. 

Thank you for supporting our small business <3

 

CONTACT US 

If you have any questions about us, your order, can’t find the information you are looking for on our website, please contact us on info@fibsnow.com and we will respond as soon as possible.